This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Lowell Public Schools.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to: Billie Jo Turner, the Chief Finance Officer, at 978-674-4325.

Within 15 calendar days after receipt of the complaint, Billie Jo Turner, the Assistant Superintendent of Finance or designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, Billie Jo Turner, the Assistant Superintendent of Finance or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the Lowell Public Schools and offer options for substantive resolution of the complaint.

If the response by Billie Jo Turner, the Assistant Superintendent of Finance or designee, does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Superintendent of the Lowell Public Schools or designee.

Within 15 calendar days after receipt of the appeal, the Lowell Public Schools will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Superintendent of the Lowell Public Schools or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Billie Jo Turner, the Chief Finance Officer and/or the Superintendent of the Lowell Public Schools or designee, and responses from these two offices will be retained by the Lowell Public Schools  for at least three years.

Please note that if at any time you would like to talk with someone outside of the District about your concerns, you can contact:

U.S. Department of Education Office for Civil Rights:

Email: OCR@ed.gov

Phone: 800-421-3481

Website: https://www2.ed.gov/about/offices/list/ocr/index.html